Refund Policy

Payments are handled by Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: it processes your payment, issues your invoice and receipt, collects any applicable sales tax or VAT, and issues refunds. Your receipt will come from Paddle, and the charge may appear on your statement under Paddle's name.

Try before you buy

Nubo has a Free plan that needs no payment details, so you can build and test an agent before choosing a paid plan. Free plan usage is never charged, so it is not covered by this policy.

14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of the date you were charged. This applies to:

• your first payment for a paid plan;
• a monthly or yearly renewal;
• the charge for upgrading to a higher plan.

You don't need to give a reason. When a refund is issued, the subscription it paid for is cancelled and your workspace moves back to the Free plan.

After 14 days

Once 14 days have passed since a charge, that charge is generally not refundable. We will still refund you, in full or in part, if:

• you were charged twice, or charged the wrong amount;
• you were charged after you had already cancelled;
• Nubo was unavailable, or did not work as described, for a significant part of the period you paid for, and we could not fix it;
• the law where you live gives you a right to a refund.

Cancelling your subscription

You can cancel at any time from the billing settings in your Nubo account, or by emailing us. When you cancel:

• you won't be charged again;
• your paid plan stays active until the end of the period you have already paid for;
• your workspace then moves to the Free plan, and your agents and content are kept.

Cancelling stops future charges. It does not refund the current period by itself. If you are still within the 14-day window and want your money back, ask for a refund as described below.

How to request a refund

Use whichever of these is easiest for you:

• Email us at support@nubo-chat.com from your account email address. Please include the email used for the purchase and, if you have it, the order number from your Paddle receipt.
• Contact Paddle directly through the link in your receipt email, or at paddle.net.

We aim to answer every refund request within 2 business days.

How refunds are paid

• Paddle returns approved refunds to the original payment method, in the original currency.
• Any tax charged on the refunded amount is refunded too.
• Refunds usually reach your account within 5–10 business days, depending on your bank or card provider.

We or Paddle may decline a refund where there is evidence of fraud or refund abuse, such as repeated purchase-and-refund cycles.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. Where those laws give you more than this policy does, they take priority.

Changes to this policy

We may update this policy from time to time. The version in effect on the date of your purchase applies to that purchase. The date at the top of this page shows when it last changed.

Contact us

Questions about billing or refunds? Email support@nubo-chat.com or use our contact page. See also our Privacy Policy.